SolarWinds Take Control

Start support work in seconds: pick a ticket, click Connect, and you’re on the user’s screen—no VPNs, no fuss. From the first view, run your standard checklist: pull hardware and OS details, inspect running processes, and review recent events to pinpoint the root cause fast. Push preapproved scripts to clear caches, restart services, or update settings, and elevate privileges when needed without exposing credentials. Record the session for training or audit, capture screenshots, and add notes tied to the case. Security stays on by default with strong transport and at-rest encryption, consent prompts, and masked fields. Help desktop users on Windows, macOS, or Linux, and guide mobile users with iOS screen sharing and full Android control.

Keep your team in sync with clean handoffs and controlled access. Route sessions by queue, site, or skill; assign roles that limit tools and endpoints; and cap concurrent sessions for new techs. Bring a colleague in for co-control, or transfer the session without disconnecting the user. Use a shared toolbox of diagnostics and scripts so fixes are consistent across the team. File transfer, clipboard sync, multi-monitor navigation, and Wake-on-LAN keep you productive on slow links and sleeping machines. Schedule unattended tasks for off-hours work—driver updates, reboots, or software deployment—then reopen the session automatically if a restart is required. All activity follows policy, so you can support aggressively while staying compliant. more